Implementation Project Coordinator (USA)
Implementation Project Coordinator
Location: United States (Remote / Hybrid – TBD)
Department: Project Management
Reports To: VP, Customer Success
About the Role
We’re looking for an Implementation Project Coordinator to design, standardize, and continuously improve how projects are delivered across our U.S. organization, in close partnership with our EU teams.
This role is ideal for someone who thrives at the intersection of process, people, and tools. You’ll own project delivery standards, serve as the functional owner of Jira for project execution, and act as a coach and governance partner to our project teams. Your goal is to create clarity, consistency, and visibility.
You won’t be managing projects directly day to day. Instead, you’ll enable teams to deliver predictably by giving them the right frameworks, training, and guardrails.
What You’ll Do
Own Project Management Processes & Standards
Design and maintain a standardized project lifecycle intake, kickoff, delivery, closeout
Define and document workflows, status definitions, templates, and escalation processes
Align U.S. project practices with EU teams
Atlassian Products Ownership & Best Practices for Project Management
Serve as the functional owner of Atlassian for project delivery
Define workflows, issue types, and reporting standards
Build dashboards for project health and risk visibility
Knows how to use Jira, Jira Service Management, and Confluence effectively
Team Enablement & Coaching
Train teams on project processes and ABS Atlassian implementation best practices
Act as a coach and resource for delivery questions
Project Oversight & Governance
Identify risks early and support course correction
Facilitate escalations when projects are at risk
Cross Regional Collaboration
Partner with U.S. and EU stakeholders on planning and alignment
Serve as a liaison between regions
Communication & Visibility
Establish consistent reporting standards
Provide leadership visibility into delivery trends and risks
What We’re Looking For:
Required Qualifications
5 to 8 plus years of project management or operations experience
Proven experience improving project management processes
Strong Atlassian products expertise
Experience with cross functional teams
Ability to influence without authority
Preferred Qualifications
SaaS or enterprise software experience
Global or EU team collaboration
Agile, PMI, or other methodologies
PMP, SAFe Scrum, or similar certification
Key Competencies
Process design and improvement
Coaching and enablement
Clear communication
Risk management
Cross cultural collaboration
We offer a range of benefits, including health, dental, vision, and 401(k).
How to Apply:
Apply following the link below or resumes should be emailed to kristi.sanders@abslbs.com
We’re looking forward to hearing from you!
- Locations
- Minneapolis
- Remote status
- Hybrid
About ABS Laundry Business Solutions
ABS Laundry Business Solutions develop, deliver and maintain an ERP application for the global laundry and textile rental industry. We are part of Vitec Software Group who is a leading provider of Vertical Software and has its origin and headquarters in Umeå, Sweden. The Group consists of many independent business units and we all share the will to contribute to society by business critical products. Our co-workers’ expertise and engagement, in combination with our shared corporate culture and business model, is what makes this possible.